Role Of a Travel Consultant/Agent

Travel consultants work hard on behalf of the consumer. The role of a travel agent is to make the process of going on a trip - whether for work or pleasure - be a stressfree and memorable experience. Travel agents spend time not only booking
tickets and searching for affordable prices on tours and cruises but also personalizing their services for individual clients. “Without a Travel Agent, You’re On Your Own,” exemplifies the importance and way professional travel agents view their role in today’s changing market.

The job of a travel agent has grown and adapted to reflect the changes within the travel industry, and to reflect the difference in the way people think about travel. Agents recognize that consumers today have done their homework and are more knowledgeable about what they want. Clients who turn to a travel agent desire an in-depth, personal approach and want the advice and expertise of a professional.:

Some of the many things we accompolish with every client:
  • Investigate and supply competitive information;
  • Stays abreast of the most current and timely promotions;
  • Analyzes the current promotions;
  • Clarifies the fine print, such as cancellation penalties and restrictions;
  • Makes recommendations on travel-related options;
  • Simplifies the research;
  • Enhances the trip with value-added benefits and amenities;
  • Uses their clout to obtain the best possible arrangements in seemingly impossible situations; and
  • Gets problems resolved.

What are the benefits of using a travel agent compared to the Internet?

The Internet can be a powerful tool. It can increase the scope and reach of a consumer’s efforts and allow a person to check hundreds of options or research destinations in depth. But to make the Internet work effectively, a person has to understand where to look and what questions to ask, otherwise hours can be wasted surfing the Web and ultimately produce unsatisfactory results. This is where a travel agent can make a world of difference.

A professional travel agent is trained to guide a client through the entire process of planning a trip, whether for business or for leisure. Travel agents take classes, participate in seminars, become destination specialists and join professional
associations, in order to ensure they make each client’s travel experience as personalized, convenient and memorable as possible.

Some things technology cannot replicate, and personal touch is one of them. The Internet is a valuable resource, but it cannot replace the expertise, guidance and personal service of a travel consultant.Also, during travel crises, the Internet can’t replace a human being who will persist to help a client. At a time when travelers are stressed out with hectic schedules, travel agents have all of the information at their fingertips, saving valuable hours of surfing on the Web. Agents also can offer insider tips generally based on personal experience.

WE can take the tangle out of the web for you!

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